We understand that sometimes purchasing products online can be difficult. If you are not satisfied with your purchase, you may return your product within 14 days from the day that your product was delivered. In the event that 14 days has passed, the return of your product is within our sole discretion; however, we strive to be as accommodating as possible. If you would like to exchange your product for a different Badeloft USA product, we would be happy to discuss your options.
1. Please call us 1.877.892.3445 to discuss the issue.
2. Client will be in charge of 100% of the outward (original) shipping plus 100% of the return shipping.
3. There is a 10% re-stocking and handling fee for any and all returns.
4. If you prefer, you can pay for the return shipping at your expense. However, since we are a volume shipper and qualify for discounts, it may be best for us to handle the return shipping, but it is up to you.
5. We will request payment for the 100% return shipping up front.
6. When the item is returned to us in good original condition, we will refund your original order price within 3 days of receipt.