Return policy

We understand that sometimes purchasing products online can be difficult. If you are not satisfied with your purchase, you may return your product within 14 days from the day that your product was delivered. In the event that 14 days has passed, the return of your product is within our sole discretion; however, we strive to be as accommodating as possible. If you would like to exchange your product for a different Badeloft USA product, we would be happy to discuss your options.

Return Process:

1. To initiate a return, please complete our Return Request Form below with your order details. No returns will be accepted without prior authorization.
2. All returned products must be in like-new, resellable condition and include all original packaging. Products returned without their complete original packaging will not be accepted.
3. The client is responsible for 100% of the outward (original) shipping plus 100% of the return shipping.
4. There is a 10% restocking and handling fee on all returns.
5. If you prefer, you can arrange your own return shipping at your expense. However, since we are a volume shipper and qualify for discounts, it may be more cost-effective for us to handle the return shipping on your behalf.
6. Payment for return shipping will be requested up front.
7. Your original order price will be refunded within 3 business days of receipt, less any applicable shipping and restocking fees.